Retreats Group Ltd, a leading name in luxury hospitality in Pembrokeshire, is proud to announce its success at the prestigious Business Growth Wales Awards held recently in Cardiff.

The group was honoured with two awards, ‘Customer Service Excellence’ and ‘People Development’ - cementing its reputation as a trailblazer in Welsh hospitality.

Winning the ‘Customer Service Excellence’ award is a testament to Wales’ first contemporary art hotel Twr y Felin in St Davids, which seamlessly blends luxury, culture, and heritage, ensuring that visitors enjoy a unique stay.

“At Twr y Felin, we believe that hospitality is about creating lasting memories,” said Emma Bowen, general manager.

“Every team member is trained to anticipate and exceed guest expectations, offering personalised touches that make each stay exceptional. From bespoke experiences to celebrating guest milestones with thoughtful gestures, we ensure every interaction is meaningful and memorable.”

Retreats Group’s second award - ‘People Development’, recognises its deep commitment to staff growth and well-being. The group’s ethos is simple: employees are their ‘internal guests,’ just as they deliver a 5-star experience to visitors, they ensure their team receives the same level of care and support.

“Our success is driven by the passion and dedication of our team,” Emma continued.

“We believe in creating an environment where employees feel valued, supported, and inspired to grow professionally and personally.”

Retreats Group has developed a comprehensive Employee Experience Programme prioritising reward, recognition, and development.

Employees benefit from work-life balance initiatives such as a 50% contribution towards Pembrokeshire leisure memberships and access to trained Mental Health First Aiders.

A strong culture of recognition is fostered through the Team Recognition Programme, where employees can nominate colleagues for outstanding contributions, with quarterly rewards celebrating their achievements.

In addition to professional growth, personal development workshops covering resilience, confidence-building, and sign language awareness provide employees with valuable life skills.